Guía number
Example format
2291692642
Digits only, generally 9 to 12. Servientrega says to enter it without hyphens or spaces.
Servientrega Tracking
Search your Servientrega guía to see each movement with its date and city, and read in plain English what the Spanish scan messages mean.
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Enter your Servientrega guía number
Live status updates
126 carriers incl. Servientrega · one appYou don’t even need
You don’t even need
to open the app.
When any of your packages, including Servientrega, is out for delivery, you’ll see it in the Dynamic Island, on your home screen widget and in your notifications. Your package keeps you posted before you even ask.
Incoming and outgoing, separated
Packages you receive and packages you send sit in separate tabs, filtered by status.
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About Servientrega
Servientrega is a Colombian shipping and logistics company. Besides door-to-door delivery, its FAQ describes “reclamo en oficina”, where the sender picks a destination office and the recipient collects there with their national ID.
Servientrega also offers pago contraentrega, or cash on delivery. According to its FAQ, a shipment that nobody collects goes back to the origin city at the sender’s cost, so a missed collection can cost the seller more than the original freight.
Kargo Radar reads the tracking service behind Servientrega’s Colombian portal. Movements appear in Spanish, as Servientrega words them, and the overall status appears in English. Sometimes the service asks for extra verification before showing a number; Kargo Radar can’t pass that check, so use Servientrega’s own page if it happens. Sender and recipient details aren’t read. Kargo Radar is an independent service, separate from Servientrega.
What do Servientrega tracking numbers look like?
You’ll find the tracking number on the label, the shipping receipt or the shipping details the sender gave you. The examples below only show the format.
Servientrega says the number is at the top right of the invoice. If you don’t have it, its own site also offers tracking by reference and by recipient.
Is the carrier detected automatically?
A digits-only guía could belong to several carriers, so it’s never matched to Servientrega automatically. The form here is already set to Servientrega, so there’s nothing to choose.
How to track Servientrega packages with Kargo Radar
See where your package is in a few steps, and hear about it when the status changes.
- 01
Enter the number
Paste your tracking number into the form on this page. The form already has Servientrega selected and takes you straight to the results.
- 02
Pick the carrier
Servientrega numbers look like other carriers’ numbers, so Kargo Radar doesn’t guess. Choose Servientrega from the carrier list in the app or on the tracking page.
- 03
Follow every event
Each scan is listed on a timeline with its date (and time, when the carrier provides one), and the overall status is summarized as one of six standard statuses.
- 04
Get notified
Save the package to your list in the Kargo Radar app and you’ll get a notification on your phone when its status changes. Packages from other carriers sit in the same list.
What do the tracking statuses mean?
Kargo Radar turns each carrier’s own status wording into six standard statuses, so packages from different carriers read the same way. Each event keeps the carrier’s own description in the history, or an English rendering for carriers that only report in their local language.
- Shipped
- The carrier has registered the shipment or picked it up from the sender. It may not have left yet.
- In transit
- The package is moving between facilities, countries or customs.
- Out for delivery
- The package is out for delivery, or it’s waiting to be collected at a branch, post office or pickup point.
- Delivered
- The package was handed to the recipient or collected from the pickup point.
- Delivery failed
- A delivery was attempted but not completed. The carrier’s next step shows up in the event history.
- Returned
- The package is on its way back to the sender, or it has already been returned.
Good to know about Servientrega statuses
Servientrega’s movements appear in Spanish, usually without accents:
- Admision del envio en cds
- Accepted at a Servientrega service point.
- Ingreso al centro logistico
- Arrived at a logistics center.
- Salio a ciudad destino
- Left for the destination city.
- En zona de distribucion
- Out in the delivery area. The bracketed note may say how it will reach you.
- Entrega verificada
- Delivery confirmed.
- Envio reversado a bodega local (DIRECCION ERRADA)
- Sent back to the local warehouse because the address was wrong.
- Ingreso al centro logistico por devolucion (NO HAY QUIEN RECIBA)
- Back at a logistics center as a return, because nobody was there to receive it.
Servientrega customer support
Servientrega says shipments that have run out of delivery attempts are declared “en rezago”, and it publishes monthly lists of them. If yours is affected, either the sender or the recipient can contact Servientrega through its channels to recover it.
For loss or damage, the FAQ says compensation is based on the value declared when the shipment was sent, so the sender, who declared it, should start there. Kargo Radar isn’t part of Servientrega and can’t correct an address, arrange a new attempt or handle compensation.
Frequently asked questions
Answers to common questions about Servientrega packages.
How can I check a Servientrega guía?
Use the form at the top of this page. Enter the digits and you’ll see the list of movements with dates and cities. An account isn’t required.
Where is the guía number on my Servientrega paperwork?
Servientrega says to look at the top right of the invoice. A shop that shipped to you should have sent it in a confirmation message.
Is this Servientrega status up to date?
We ask Servientrega when you press search, so the page reflects its latest record. A van may already be near you while the last scan still shows the logistics center.
Servientrega can’t find my number. What should I check?
Remove any hyphens or spaces and compare it with the invoice. New labels can take time to appear. If you have a reference instead of a guía, try Servientrega’s tracking by reference on its website.
What does “rezago” mean?
Servientrega uses it for shipments that used up their delivery attempts and were declared abandoned. They can still be recovered: sender or recipient should get in touch with Servientrega through its service channels.
How do I collect a shipment sent to a Servientrega office?
With “reclamo en oficina”, go to the office the sender chose and bring your national ID, the cédula. Servientrega’s FAQ says it’s checked against the details the sender gave, so the name needs to match.
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