Hermes tracking number
Example format
H1001234567890123456
H followed by 19 digits (20 characters in total).
Hermes Tracking (Germany)
Track Hermes parcels in Germany with your tracking number. See when your parcel is sorted, out for delivery or waiting at a Hermes PaketShop, with every event in English.
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Enter your Hermes tracking number
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126 carriers incl. Hermes · one appYou don’t even need
You don’t even need
to open the app.
When any of your packages, including Hermes, is out for delivery, you’ll see it in the Dynamic Island, on your home screen widget and in your notifications. Your package keeps you posted before you even ask.
Incoming and outgoing, separated
Packages you receive and packages you send sit in separate tabs, filtered by status.
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About Hermes Germany
Hermes Germany, part of the Otto Group, is one of Germany’s largest parcel carriers for deliveries to private customers. Parcels go to the recipient’s door or to a Hermes PaketShop for collection.
Hermes Germany started in 1972 as the parcel service of the OTTO mail-order business and is based in Hamburg. It says it handles several million deliveries a day with about 5,500 employees of its own, and it carries goods for a growing number of German and international online and mail-order retailers. Private customers can send parcels with Hermes too.
This page is for Hermes in Germany (myhermes.de). In the UK, the former Hermes brand is now Evri, which runs its own tracking system.
What do Hermes tracking numbers look like?
You’ll find the tracking number on the label, the shipping receipt or the shipping details the sender gave you. The examples below only show the format.
Older Hermes number
Example format
01234567890123
A 14-digit number made up of digits only.
Is the carrier detected automatically?
Numbers that start with H and have 19 digits are recognized as Hermes. Older 14-digit numbers look like other carriers’ numbers, so choose Hermes from the carrier list for those; the form on this page already has Hermes selected.
How to track Hermes packages with Kargo Radar
See where your package is in a few steps, and hear about it when the status changes.
- 01
Enter the number
Paste your tracking number into the form on this page. The form already has Hermes selected and takes you straight to the results.
- 02
Pick the carrier if needed
Some Hermes numbers are recognized from their format. For the rest, choose Hermes from the carrier list in the app or on the tracking page.
- 03
Follow every event
Each scan is listed on a timeline with its date (and time, when the carrier provides one), and the overall status is summarized as one of six standard statuses.
- 04
Get notified
Save the package to your list in the Kargo Radar app and you’ll get a notification on your phone when its status changes. Packages from other carriers sit in the same list.
What do the tracking statuses mean?
Kargo Radar turns each carrier’s own status wording into six standard statuses, so packages from different carriers read the same way. Each event keeps the carrier’s own description in the history, or an English rendering for carriers that only report in their local language.
- Shipped
- The carrier has registered the shipment or picked it up from the sender. It may not have left yet.
- In transit
- The package is moving between facilities, countries or customs.
- Out for delivery
- The package is out for delivery, or it’s waiting to be collected at a branch, post office or pickup point.
- Delivered
- The package was handed to the recipient or collected from the pickup point.
- Delivery failed
- A delivery was attempted but not completed. The carrier’s next step shows up in the event history.
- Returned
- The package is on its way back to the sender, or it has already been returned.
Good to know about Hermes statuses
- Ready for collection at a PaketShop
- The parcel is waiting for you at the PaketShop. Kargo Radar shows Out for delivery until it’s collected.
- Collected from the PaketShop
- You or someone you chose picked the parcel up, so the status is Delivered.
- Delivery failed
- Hermes couldn’t deliver the parcel, for example because nobody was home. The next step appears in the history.
Hermes customer support
If your parcel came from an online shop and arrived damaged, Hermes sends you to that shop’s customer service. For other parcels, use Hermes’s damage form. For a missing parcel, you can ask customer service to start a search after at least 5 working days. If the search fails, Hermes emails a loss form, which asks for the proof of posting and proof of value.
WunschZustellung lets you move a delivery by up to 6 working days, or choose a neighbor, PaketShop or drop-off spot. None of this can be done through Kargo Radar, which is limited to showing Hermes’s tracking events.
Frequently asked questions
Answers to common questions about Hermes packages.
How do I track a Hermes parcel?
Paste your Hermes tracking number into the form on this page. Kargo Radar looks it up in Hermes Germany’s tracking system and shows each event with its date and time.
Why is my Hermes tracking not updating?
Hermes records an event when a parcel is scanned, for example at a depot or on the delivery round. There can be quiet periods between scans. If a new number isn’t found yet, the shop may have created the label before handing the parcel to Hermes.
Is Hermes Germany the same as Evri?
No. Evri is the former Hermes UK, renamed in March 2022, and has its own tracking on evri.com. This page tracks parcels handled by Hermes in Germany.
Can someone else pick up my parcel at a Hermes PaketShop?
Yes. myhermes.de offers a one-time authorization for PaketShop pickups, so another person can collect a parcel for you. Hermes says it has more than 17,000 PaketShops, so there’s usually one close by.
Is tracking included when I send a Hermes parcel?
For parcels sent through myHermes, Hermes says liability and tracking are always included. Once you have the number, you can save the parcel in the Kargo Radar app: it’s checked every hour, or every 20 minutes once it’s out for delivery, and you get a push notification when the status changes.
Is Hermes tracking free?
Yes. Tracking on Kargo Radar is free and doesn’t require an account. Save the package in the app to get a notification when its status changes.
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