International item
Example format
AA123456789NZ
Two letters, 9 digits, and NZ. Recognized automatically.
NZ Post Tracking
Track a parcel with New Zealand Post, including CourierPost labels and international items. See each scan and find out what to do if your parcel is held at the border, missed, or marked delivered.
SecureLive TrackingFull History
Track a Package
Enter your NZ Post or CourierPost tracking number
Live status updates
126 carriers incl. NZ Post · one appYou don’t even need
You don’t even need
to open the app.
When any of your packages, including NZ Post, is out for delivery, you’ll see it in the Dynamic Island, on your home screen widget and in your notifications. Your package keeps you posted before you even ask.
Incoming and outgoing, separated
Packages you receive and packages you send sit in separate tabs, filtered by status.
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About NZ Post
NZ Post delivers parcels, packages and mail for businesses and consumers in New Zealand, and it says it has a history of about 170 years. Its tracking covers domestic courier parcels, which carry longer labels, and international items that end in NZ.
What sets it apart for recipients is the range of options after a parcel is on its way. From the tracking tool you may be able to leave a signature-required parcel in a safe place or redirect it. NZ Post also says you can send tracked parcels to more than 360 collection locations, including its stores and Woolworths. Parcels at those locations are held for 10 days from the notification email and require photo ID.
Kargo Radar reads the tracking service behind NZ Post’s tool and shows its English event text. That service often includes destination-country events, so a parcel leaving New Zealand can show arrival and clearance overseas. Items arriving from abroad may show border processing. Kargo Radar is an independent service and isn’t part of or affiliated with NZ Post.
What do NZ Post tracking numbers look like?
You’ll find the tracking number on the label, the shipping receipt or the shipping details the sender gave you. The examples below only show the format.
CourierPost label
Example format
1234567890123456ABC123AB
16 digits, 3 letters, 3 digits and 2 letters. Recognized automatically.
20-digit barcode
Example format
12345678901234567890
Digits only. It isn’t recognized automatically, so use this page with NZ Post selected.
A missed delivery card shows the item’s tracking number, so it can stand in if you’ve lost the sender’s email.
Is the carrier detected automatically?
Numbers ending in NZ and full CourierPost labels are recognized automatically. Digits-only barcodes could belong to anyone, so enter them here, where NZ Post is already selected.
How to track NZ Post packages with Kargo Radar
See where your package is in a few steps, and hear about it when the status changes.
- 01
Enter the number
Paste your tracking number into the form on this page. The form already has NZ Post selected and takes you straight to the results.
- 02
Pick the carrier if needed
Some NZ Post numbers are recognized from their format. For the rest, choose NZ Post from the carrier list in the app or on the tracking page.
- 03
Follow every event
Each scan is listed on a timeline with its date (and time, when the carrier provides one), and the overall status is summarized as one of six standard statuses.
- 04
Get notified
Save the package to your list in the Kargo Radar app and you’ll get a notification on your phone when its status changes. Packages from other carriers sit in the same list.
What do the tracking statuses mean?
Kargo Radar turns each carrier’s own status wording into six standard statuses, so packages from different carriers read the same way. Each event keeps the carrier’s own description in the history, or an English rendering for carriers that only report in their local language.
- Shipped
- The carrier has registered the shipment or picked it up from the sender. It may not have left yet.
- In transit
- The package is moving between facilities, countries or customs.
- Out for delivery
- The package is out for delivery, or it’s waiting to be collected at a branch, post office or pickup point.
- Delivered
- The package was handed to the recipient or collected from the pickup point.
- Delivery failed
- A delivery was attempted but not completed. The carrier’s next step shows up in the event history.
- Returned
- The package is on its way back to the sender, or it has already been returned.
Good to know about NZ Post statuses
Phrases as NZ Post writes them in its tracking:
- The sender has allocated a tracking number to your parcel.
- A label exists, but NZ Post may not have received the parcel yet.
- Your parcel has been processed
- It went through an NZ Post sorting site on its way to you.
- Your item is currently being held for clearance
- A border agency is checking it, usually Customs or the Ministry for Primary Industries. A duty or GST bill can also be the reason.
- Your parcel is with overseas border agencies for processing.
- It has reached another country’s border checks.
- Your item is with our courier for delivery. It should be with you today
- It’s on the last leg, and NZ Post expects it to arrive that day.
- Delivery attempted
- The driver couldn’t complete the delivery, often because a signature was needed or access was blocked. Expect a card with instructions.
NZ Post customer support
Who makes the enquiry depends on the problem. If a parcel is late or undelivered, the receiver can submit NZ Post’s parcel enquiry once its delivery target has passed, and you’ll need the tracking number. Those targets are published on its enquiry page. If tracking says delivered and you can’t find it, check for a safe place or someone who signed on your behalf, then ask the sender, who bought the service, to lodge the enquiry.
For missing contents or damage, start with the sender too. If an overseas parcel hasn’t reached New Zealand yet, the sender or foreign courier is the right contact, as NZ Post can only trace it once it’s scanned here. Kargo Radar only displays the tracking record, so it can’t redirect a parcel, pay customs charges or open an enquiry.
Frequently asked questions
Answers to common questions about NZ Post packages.
How do I track an NZ Post parcel?
Enter the number above. CourierPost labels and numbers ending in NZ are recognized automatically, and a digits-only barcode works here because NZ Post is selected on this page.
Where do I find my NZ Post tracking number?
For overseas orders, NZ Post says it’s usually in the seller’s shipping confirmation. If the sender gave NZ Post your email, it can also email you the number and updates. After a missed delivery, the number is printed on the card.
Is NZ Post tracking live on Kargo Radar?
A lookup pulls the record NZ Post holds at that time. Events only appear after someone scans the parcel, so it can be closer than it looks, or still waiting at a gateway with no recent update.
NZ Post can’t find my number. What should I check?
NZ Post says either the parcel needs more time before its first scan or the number is wrong. Confirm the number with the sender and try again later. An overseas parcel may not show NZ Post events until it reaches New Zealand.
What does held for clearance mean, and how long will it take?
A border agency is checking the parcel, and NZ Post says it can’t speed that up. If duty or GST is owed, NZ Post contacts you with payment details and releases the parcel once it’s paid. After release, NZ Post asks you to allow up to 10 working days before getting in touch.
I missed my NZ Post delivery. Can I get it redelivered?
Check the card first, then use the redelivery option on NZ Post’s receiving page or in its tracking tool. You can usually collect from the location on the card instead, with the card or number and photo ID. Uncollected items are returned to the sender, so act soon.
How do I use NZ Post’s Collect my parcel service?
Add a location to your NZ Post account and use it as your delivery address, with your Collect my parcel number on the line after your name. When the email arrives, bring it and photo ID matching the parcel’s name within 10 days.
Can I have a signature parcel left at my door?
Often, yes. NZ Post’s Leave my parcel option lets you authorize a safe place through the tracking tool, unless the parcel is already with the courier, redirected, or has had a delivery attempt. NZ Post won’t be liable if a parcel left this way is lost.
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Track packages from other carriers in the same place.
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