Packeta number
Example format
Z1234567890
Z followed by 10 digits. Labels often print it with spaces, such as Z 123 4567 890.
Packeta Tracking
Track Packeta (Zásilkovna) parcels with your Z number. See when your parcel is on its way, ready at the pickup point and collected, with events in English.
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Enter your Packeta tracking number
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126 carriers incl. Packeta · one appYou don’t even need
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When any of your packages, including Packeta, is out for delivery, you’ll see it in the Dynamic Island, on your home screen widget and in your notifications. Your package keeps you posted before you even ask.
Incoming and outgoing, separated
Packages you receive and packages you send sit in separate tabs, filtered by status.
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About Packeta
Packeta, known as Zásilkovna in the Czech Republic, is a parcel network built around pickup points and lockers. It operates in Czechia, Slovakia, Hungary, Romania, Poland, Germany and other European countries.
Packeta Group, the parent company of Zásilkovna, says it has more than 160,000 pickup points, including its own solar-powered Z-BOX lockers, and it also delivers to the door. Its deliveries reach 33 countries. Packeta’s label guidelines print the tracking code with spaces, as in Z 123 4567 890, with the last three digits notably larger.
Kargo Radar checks Packeta’s tracking and leaves out the sender, order number and cash-on-delivery details.
What do Packeta tracking numbers look like?
You’ll find the tracking number on the label, the shipping receipt or the shipping details the sender gave you. The examples below only show the format.
Number without the Z
Example format
1234567890
The same 10 digits also identify the parcel.
Is the carrier detected automatically?
Numbers that start with Z are recognized as Packeta. Numbers without the Z look like other carriers’ numbers, so choose Packeta for those; the form on this page already has it selected.
How to track Packeta packages with Kargo Radar
See where your package is in a few steps, and hear about it when the status changes.
- 01
Enter the number
Paste your tracking number into the form on this page. The form already has Packeta selected and takes you straight to the results.
- 02
Pick the carrier if needed
Some Packeta numbers are recognized from their format. For the rest, choose Packeta from the carrier list in the app or on the tracking page.
- 03
Follow every event
Each scan is listed on a timeline with its date (and time, when the carrier provides one), and the overall status is summarized as one of six standard statuses.
- 04
Get notified
Save the package to your list in the Kargo Radar app and you’ll get a notification on your phone when its status changes. Packages from other carriers sit in the same list.
What do the tracking statuses mean?
Kargo Radar turns each carrier’s own status wording into six standard statuses, so packages from different carriers read the same way. Each event keeps the carrier’s own description in the history, or an English rendering for carriers that only report in their local language.
- Shipped
- The carrier has registered the shipment or picked it up from the sender. It may not have left yet.
- In transit
- The package is moving between facilities, countries or customs.
- Out for delivery
- The package is out for delivery, or it’s waiting to be collected at a branch, post office or pickup point.
- Delivered
- The package was handed to the recipient or collected from the pickup point.
- Delivery failed
- A delivery was attempted but not completed. The carrier’s next step shows up in the event history.
- Returned
- The package is on its way back to the sender, or it has already been returned.
Good to know about Packeta statuses
- Ready for pickup
- The parcel is waiting at the pickup point or Z-BOX, so Kargo Radar shows Out for delivery.
- Picked up
- The parcel was collected, so the status is Delivered.
- Returned to sender
- The parcel is going back to the shop, so the status is Returned.
Packeta customer support
Who claims depends on the problem. For a lost parcel, Packeta says the sender is entitled to claim, so a recipient should contact the sender, usually the shop. If you received a damaged parcel, file it yourself: on Packeta’s claim form, select “I am the recipient” and enter the tracking number.
For anything else about a parcel, Packeta’s customer support takes questions through its contact form. Kargo Radar sees only tracking data, and neither claims nor messages to Packeta can be sent from here.
Frequently asked questions
Answers to common questions about Packeta packages.
How do I track a Packeta parcel?
Paste your Z number into the form on this page. Kargo Radar looks it up with Packeta and lists each event in order.
Is Packeta the same as Zásilkovna?
Yes. Zásilkovna is Packeta’s name in the Czech Republic, and both use the same tracking numbers.
Why can’t Kargo Radar find my Packeta number?
The shop may not have registered the parcel with Packeta yet, or the parcel’s tracking may have expired. Check the number in Packeta’s email, in the Packeta app or in the shop’s shipping email.
Why does my Packeta tracking show another carrier’s number?
In some countries Packeta hands the parcel to a local carrier for the last part of the trip, for example InPost in Poland. The Packeta history then shows that carrier’s tracking number. InPost numbers can be tracked on Kargo Radar too.
What does “We are aware of your parcel” mean?
It’s usually the first Packeta event: the shop has sent Packeta the parcel’s details, and Packeta is waiting for the shop to hand the parcel over. Packeta’s documentation calls this status “received data”. More events appear once the parcel is in Packeta’s network.
Can I keep a Packeta parcel at the pickup point longer?
Zásilkovna says you can extend the storage period in its mobile app. Packeta lets you know by SMS when the parcel reaches the pickup point. Kargo Radar shows Out for delivery until the parcel is picked up, and the app sends a push notification when the status changes.
Is Packeta tracking free?
Yes. Tracking on Kargo Radar is free and doesn’t require an account. Save the package in the app to get a notification when its status changes.
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