C or D number
Example format
C12345678901234
C or D, then 14 digits. Recognized automatically when the last digit passes OnTrac’s check.
OnTrac Tracking
Track an OnTrac package, including older LaserShip-style numbers starting with 1LS or LX. See every scan since the retailer handed it over, and what to do if it says delivered and you can’t find it.
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Enter your OnTrac or LaserShip tracking number
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126 carriers incl. OnTrac · one appYou don’t even need
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When any of your packages, including OnTrac, is out for delivery, you’ll see it in the Dynamic Island, on your home screen widget and in your notifications. Your package keeps you posted before you even ask.
Incoming and outgoing, separated
Packages you receive and packages you send sit in separate tabs, filtered by status.
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About OnTrac
OnTrac is a US carrier that focuses on last-mile delivery of online orders. LaserShip, which started in 1986 as Laser Courier, merged with OnTrac in 2021, and since 2023 the two have been marketed under the single name OnTrac. That’s why a LaserShip number and an OnTrac number can both end up on this page.
OnTrac says it works with independent contractors through a hub-and-spoke network. It says its reach is about 68% of the US population across 31 states and DC. Only some service areas get weekend deliveries, according to its FAQ. Retailers usually pick the carrier, so you may never have chosen OnTrac and may have no account with it, which is normal.
Kargo Radar reads the tracking service behind OnTrac’s website. Events are in English and include the city and state of each scan, with times given in the local time zone of the facility. If you search by a retailer’s reference, the result shows OnTrac’s own number instead. Kargo Radar has no affiliation with OnTrac or LaserShip, and works independently of them.
What do OnTrac tracking numbers look like?
You’ll find the tracking number on the label, the shipping receipt or the shipping details the sender gave you. The examples below only show the format.
1LS number
Example format
1LS123456789012
The long LaserShip style, starting with 1LS. Recognized automatically.
LX number
Example format
LX12345678
A short LaserShip style. Other carriers use similar numbers, so it isn’t recognized automatically.
OnTrac says its numbers begin with C, D, 1LS, LS, LX or BN. If yours starts with LS or BN, keep OnTrac selected here.
Is the carrier detected automatically?
C, D and 1LS numbers are recognized automatically. Short LS, LX and BN numbers aren’t, so use the form here, which has OnTrac selected already.
How to track OnTrac packages with Kargo Radar
See where your package is in a few steps, and hear about it when the status changes.
- 01
Enter the number
Paste your tracking number into the form on this page. The form already has OnTrac selected and takes you straight to the results.
- 02
Pick the carrier if needed
Some OnTrac numbers are recognized from their format. For the rest, choose OnTrac from the carrier list in the app or on the tracking page.
- 03
Follow every event
Each scan is listed on a timeline with its date (and time, when the carrier provides one), and the overall status is summarized as one of six standard statuses.
- 04
Get notified
Save the package to your list in the Kargo Radar app and you’ll get a notification on your phone when its status changes. Packages from other carriers sit in the same list.
What do the tracking statuses mean?
Kargo Radar turns each carrier’s own status wording into six standard statuses, so packages from different carriers read the same way. Each event keeps the carrier’s own description in the history, or an English rendering for carriers that only report in their local language.
- Shipped
- The carrier has registered the shipment or picked it up from the sender. It may not have left yet.
- In transit
- The package is moving between facilities, countries or customs.
- Out for delivery
- The package is out for delivery, or it’s waiting to be collected at a branch, post office or pickup point.
- Delivered
- The package was handed to the recipient or collected from the pickup point.
- Delivery failed
- A delivery was attempted but not completed. The carrier’s next step shows up in the event history.
- Returned
- The package is on its way back to the sender, or it has already been returned.
Good to know about OnTrac statuses
Common OnTrac event names and how to read them:
- On its way to OnTrac
- The shipper has set up the package, but OnTrac hasn’t scanned it in yet.
- Origin Scan
- OnTrac’s first scan of the package at the start of its journey.
- Arrived at Final Servicing Facility
- It reached the facility that handles your delivery area.
- Loaded onto vehicle
- It was put on a truck, which may be heading to another facility or to your street.
- Out for Delivery
- It’s on the route to your address for delivery.
- Delivery Pending
- The delivery hasn’t been completed. Kargo Radar shows this as not delivered, so check for a new attempt.
- Package Delivered
- OnTrac recorded the delivery. If it isn’t there, see the steps in the FAQ below.
OnTrac customer support
Recipients start with OnTrac’s virtual assistant, Wink, or the inquiry form on its tracking page. That’s where to report “Tracking shows delivered; no package” or add delivery instructions. You’ll need a valid tracking number. OnTrac asks for up to 48 hours to investigate and sends updates by email, so watch your inbox.
Go to your retailer if you have no tracking number, or if an inquiry has shown no updates for 2 business days. OnTrac points you there for next steps, and the retailer is the one who can replace or refund the order. Kargo Radar can’t file an inquiry, change an address or contact a driver for you.
Frequently asked questions
Answers to common questions about OnTrac packages.
How do I track an OnTrac package?
Enter your number above. C, D and 1LS numbers go straight through, and a short LX, LS or BN number works too because this page has OnTrac selected. No sign-in is required.
Where is my OnTrac tracking number?
Check the shipping email or the order page from the retailer. OnTrac’s own advice is to ask your retailer, because that’s who holds the number. It starts with C, D, 1LS, LS, LX or BN.
How current is OnTrac tracking on this page?
It’s as current as OnTrac’s own record. Your lookup triggers a fresh request, and you see whatever OnTrac holds at that moment. A truck can have moved on since its last scan, which the history won’t show until the next one.
Why can’t my OnTrac number be found?
OnTrac says the sender may not have sent the package data yet, or the number may be invalid, and that some shippers take up to 24 hours to add tracking after an order ships. Wait a day and try again, then check the number with the retailer.
OnTrac says delivered, but there’s no package. What do I do?
Look around your property and ask anyone who may have taken it in. Then open an inquiry through Wink or the form on OnTrac’s tracking page, choosing “Tracking shows delivered; no package”, which starts an investigation. If nothing changes after 2 business days, contact your retailer.
Will OnTrac try again after a missed delivery?
OnTrac says it reattempts within 1 to 2 business days and doesn’t offer same-day reattempts. You can add delivery instructions through Wink, though they may not apply until the next attempt.
Does OnTrac still deliver for LaserShip orders?
Yes. LaserShip and OnTrac combined, and they now share one name. A number that begins with 1LS or LX is still valid to look up, so you can use this page whichever name the retailer printed.
Can I get text alerts from OnTrac?
OnTrac’s NotifyMe program sends texts when a package is out for delivery, attempted or delivered. You sign up on its tracking page. If you prefer app alerts, save the package in the Kargo Radar app and it will notify you of status changes.
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