Waybill number
Example format
1234567890
A digits-only waybill (tracking) number. Naqel’s own tracking page also accepts reference numbers.
Naqel Express Tracking
Track Naqel Express shipments in Saudi Arabia and the Gulf region with your waybill number. See the full event history and delivery status on one screen.
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Enter your Naqel Express tracking number
Live status updates
126 carriers incl. Naqel Express · one appYou don’t even need
You don’t even need
to open the app.
When any of your packages, including Naqel Express, is out for delivery, you’ll see it in the Dynamic Island, on your home screen widget and in your notifications. Your package keeps you posted before you even ask.
Incoming and outgoing, separated
Packages you receive and packages you send sit in separate tabs, filtered by status.
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About Naqel Express
Naqel Express is a courier and logistics company headquartered in Riyadh, Saudi Arabia, and owned by Saudi Post (SPL). It delivers across the Gulf region, and its services include e-commerce deliveries.
Naqel was formed in 2005 as a joint venture between Saudi Post and Hala Express (founded in 1993), and Saudi Post fully acquired Naqel in 2022. Naqel says it has 4,900 delivery points in Saudi Arabia, covering all cities, towns and villages. It was the first logistics company in Saudi Arabia to receive a customs clearance license, and it offers in-house customs clearance around the clock. Within Saudi Arabia, Naqel ships by land only; international shipping goes by air, land or sea to selected countries.
Naqel’s tracking lists events with their date and location. Kargo Radar shows each event and summarizes the shipment’s status, marking it Delivered once Naqel confirms delivery.
What do Naqel Express tracking numbers look like?
You’ll find the tracking number on the label, the shipping receipt or the shipping details the sender gave you. The examples below only show the format.
Is the carrier detected automatically?
Naqel numbers are digits only and look like many other carriers’ numbers, so Naqel Express isn’t detected automatically. In the app, choose Naqel Express from the carrier list; the form on this page already has it selected.
How to track Naqel Express packages with Kargo Radar
See where your package is in a few steps, and hear about it when the status changes.
- 01
Enter the number
Paste your tracking number into the form on this page. The form already has Naqel Express selected and takes you straight to the results.
- 02
Pick the carrier
Naqel Express numbers look like other carriers’ numbers, so Kargo Radar doesn’t guess. Choose Naqel Express from the carrier list in the app or on the tracking page.
- 03
Follow every event
Each scan is listed on a timeline with its date (and time, when the carrier provides one), and the overall status is summarized as one of six standard statuses.
- 04
Get notified
Save the package to your list in the Kargo Radar app and you’ll get a notification on your phone when its status changes. Packages from other carriers sit in the same list.
What do the tracking statuses mean?
Kargo Radar turns each carrier’s own status wording into six standard statuses, so packages from different carriers read the same way. Each event keeps the carrier’s own description in the history, or an English rendering for carriers that only report in their local language.
- Shipped
- The carrier has registered the shipment or picked it up from the sender. It may not have left yet.
- In transit
- The package is moving between facilities, countries or customs.
- Out for delivery
- The package is out for delivery, or it’s waiting to be collected at a branch, post office or pickup point.
- Delivered
- The package was handed to the recipient or collected from the pickup point.
- Delivery failed
- A delivery was attempted but not completed. The carrier’s next step shows up in the event history.
- Returned
- The package is on its way back to the sender, or it has already been returned.
Good to know about Naqel Express statuses
Naqel’s own tracking page shows a shipment in three steps:
- Picked up
- Naqel has collected the shipment from the sender.
- In Transit
- The shipment is moving between facilities.
- Delivered
- Naqel has confirmed delivery, and Kargo Radar shows Delivered.
Naqel Express customer support
Naqel’s claims page says only the shipper can file a claim, so if you’re the recipient, ask the sender. The shipper must notify Naqel in writing within 7 days and send the documents within 30 days of that notice.
If a parcel reaches you damaged or incomplete, write that on the waybill or Naqel delivery sheet when you receive it; remarks elsewhere aren’t accepted. Naqel’s contact page lists numbers by country, including 8002464444 in Saudi Arabia, and the email care@naqel.com.sa. Kargo Radar can only show the waybill’s events, not file or follow a claim.
Frequently asked questions
Answers to common questions about Naqel Express packages.
How do I track a Naqel Express shipment?
Paste your waybill number into the form on this page. Kargo Radar looks it up in Naqel Express’s tracking system and lists every event.
Where do I find my Naqel tracking number?
Check the order details on the site or app you ordered from, or the shipping details the sender gave you.
Why isn’t Naqel detected automatically?
Naqel numbers contain only digits, and numbers of the same length are used by other carriers. To avoid guessing wrong, Kargo Radar asks you to pick Naqel Express.
What happens if I miss a Naqel delivery?
Naqel says that if you aren’t available when the courier comes, the package goes back to the Naqel facility and the delivery is rescheduled for a later date. To ask for a different delivery day or time, contact Naqel’s customer service. Once Naqel receives a shipment from the sender, it texts the recipient the expected delivery date and a link to share their location. When Naqel’s record includes an expected delivery date, Kargo Radar shows it too.
Can I pick up a Naqel shipment from a parcel locker?
Yes. Besides doorstep delivery, Naqel can place your shipment in a parcel locker of the Parcelat network. Naqel texts you a link to choose a locker, then sends another text with a one-time code (OTP) and the location once the parcel is ready. Parcels stay in the locker for up to 48 hours before going back to Naqel, and the lockers don’t accept payments.
Is Naqel Express tracking free?
Yes. Tracking on Kargo Radar is free and doesn’t require an account. Save the package in the app to get a notification when its status changes.
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